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Customer Success Training

Leading Customer Success

Drive loyalty and satisfaction with customer success training tailored to enhance relationships. This program equips your team with strategies to exceed client expectations.

  • Embrace change effectively
  • Deliver exceptional customer success
  • Strengthen team communication
  • Overview

Empower teams to exceed customer expectations and drive success

  • Duration

2 Days

  • Language

English

  • Certification

Yes

 ENQUIRE TRAINING

Course Overview

This program is designed to empower your team with strategies to build strong client relationships and deliver consistent results. It focuses on creating a customer-centric mindset that drives satisfaction and loyalty.

Course Highlights

Here’s what your team will gain from this Customer Sucess Training:

  • Sessions on understanding and anticipating customer needs.
  • Techniques for nurturing long-term client relationships.
  • Tools for proactive problem-solving to enhance client experiences.
  • Interactive exercises to identify and deliver customer success metrics.

Learning Outcomes

By completing this Customer Success Training, your team will:

  • Develop a customer-centric approach to building relationships.
  • Master proactive strategies to ensure client satisfaction.
  • Enhance customer loyalty by exceeding expectations consistently.

Who Should Attend?

This program is ideal for:

  • Customer success teams aiming to strengthen client engagement.
  • Sales and account managers seeking to improve customer retention.
  • Organizations focused on delivering exceptional customer experiences.

Leading Customer Success

  • Duration

2 Days

  • Language

English

  • Certification

Yes

  • Outcome
  • Embrace change effectively
  • Deliver exceptional customer success
  • Strengthen team communication
 ENQUIRE TRAINING

Master Customer Success & Build Lasting Loyalty

Strengthen client relationships, boost satisfaction, and drive loyalty with Customer Success Training. Give your team the skills to exceed expectations.

Ready to equip your team with the skills they need? Contact us today!

 Schedule A Call

 TRUSTED BY 

Over 10,000 international clients and corporate companies.

With a proven track record of empowering over 10,000 professionals, we focus on long-term change that integrates branding, communication, and service excellence across every client interaction.

..and more

Transform Your Team In 3 Easy Steps..

1.

Schedule A Call

We’ll discuss your challenges and identify areas to elevate your team’s branding and communication

2.

Develop Customized Training

Tailored programs designed to align with your brand values and deliver measurable results.

3.

Transform Your Team

Watch your team become confident brand ambassadors, driving exceptional client experiences.

 Let's Transform Your Team
“
Encik Ahmad
Ex-Group President of KPJ Berhad

One of the most thorough training and market research ever done for KPJ hospitals. 

We were so glad to have engaged Ranukka and her team in Image Revamp to improve our employee’s branding.

 TESTIMONIALS 

Real People, Real Results..

“

The Market Research element was really useful as it gave us insights to what we did not realize was happening with our team.

Made the training a lot more effective and our HODs are able to monitor the team better.

Mdm Lew Chee Quin

Managing Director, HOYA Lens Malaysia

“

I did not these were gaps that our consumers were expecting from us. Definitely an eye opener and makes the training a lot more relevant.

The operation heads love this

Dato Terry Ngiaw

CEO of A-Look Optometry Chains

“

Really love the structure of how Ranukka conducts the program. All my senior members thoroughly enjoyed it and most importantly learnt important key points that would allow them to represent MYCC better. We will definitely be working with Image Revamp again in 2022 for our middle managers

Encik Iskandar Ismail

CEO of MyCC

Want more? Check out all of my recommendations on LinkedIn

 Schedule A Call

 STILL HAVE QUESTIONS? 

Your Questions, Answered. 

How long are the coaching programs?

It truly depends on the objectives that you wish to achieve and the level of depth of the subject. Discovery programs are typically 1-2 full days and in-depth programs are 3-4 months, which includes a coaching element to it.

Are these programs hrdf claimabble?

Yes they certainly are!

Do you only offer employee branding and customer experience workshops?

We have several associate trainers that do cover other programs such as Leadership Management, Business Conversational Skills, Stress Management and Selling with Conviction.

Are these programs only for client facing associates (EG: sales & marketing)?

Not at all. Though we do train client facing staffs in our programs, a bulk of our participants come from management level, finance as well as back-office functions. Everyone needs to be trained in maintaining the consistency of the company’s brand.

Can we have you on retainer?

Yes certainly. This is an option some of our clients opt for, where we periodically train and coach the staffs once a month on different aspects of branding. We definitely think the retainer model helps as a refresher to staffs on the program, and hence transfer of knowledge is higher

Do you do short workshops or talks?

Yes we do. In the past we have been engaged by various organizations both profit and non-profit in giving 1- 2 hour talks on personal branding.

What is the cost?

The cost would be determined by number of pax as well as length of program. Rates are also different if you choose to claim under HRDC. Do reach out for a quotation.

Ideally when should a company start thinking of having programs like this for their associates?

The best time would be in the first quarter of the year once the company has finalized the direction of the year in terms of business and branding strategy. This way, associates are able to quickly live and breath the company’s brand.

What type of industries have you trained in the past?

We have trained almost 150 companies to date ranging from healthcare, oil& gas, property, financial services as well as a variety of government agencies. 

Do you do paid partnership endorsements?

Yes we do. To date, we have been engaged as brand ambassadors for brands like Sacoor Brothers, QV Skincare ( Ego Pharmaceuticals) and Calisto Vision Care.

“
Fontaine Fong
Patient Assess Manager, Merck

The session was so great that all my colleagues have started asking me when would the next one be!